You’re probably already using Facebook marketing for your business. If you’re not, you should be – but it’s not just a question of having a Facebook page and using it. You’ve got to use it wisely if you want to get great results.
It’s not uncommon for small business owners to dive into Facebook marketing without really knowing what they’re doing at first. I mean, come on, at some point you just have to dive in, right? You may even have some decent results but I’m willing to bet they’re not as good as they could be.
So… let’s get back to basics. What do you need to know to earn a big return on your Facebook marketing investment? Let me break it down for you.
If you don’t already have a Facebook page for your business, the first step is creating one. To do it, click the plus sign at the top right-hand side of your page once you’re logged in. (Note: this used to be on the Pages sidebar, which has been removed with the latest Facebook update.)
You’ll be prompted to enter information about your business including what type of business it is (eCommerce, local, B2B).
When you create your Facebook business page, make sure to keep your branding consistent. That means using the same photo across all social media sites. I suggest using your company logo as your profile picture.
You should also keep your language consistent with your brand’s tone and personality. It’s a must to create a seamless cross-channel experience for customers when they interact with your company on social media or your website.
When you add your profile picture, you should also be optimizing your listing. You’ll need to include:
You may also want to add a call to action button that will appear on your page. Some of the options include:
Decide what action you want visitors to your page to take and use that as your call to action to get the best results.
One thing that a lot of business owners forget on social media is that the social part is just as important as anything else. People follow their favourite brands on Facebook because they want a give-and-take.
You can start by joining Facebook groups and starting a Facebook group of your own. Research shows that approximately 1.4 billion people use Facebook groups. More importantly, consumers welcome brands’ participation in groups, provided they offer real value and aren’t just trying to make sales.
The name of the game in Facebook marketing is engagement. If your followers aren’t liking and sharing your posts, commenting on them, or asking questions, your Facebook marketing strategy isn’t working.
In other words, if someone comments, write back! If they ask a question, answer it. If they share a post featuring your product or brand, reshare it with their permission. The more you do to let your followers know that you see and hear them, the more loyal they will be.
Speaking of interacting with your customers, you should also be integrating your customer service with your Facebook marketing efforts. It doesn’t matter if you prefer to field customer questions or complaints on your website or by phone. Customers expect the brands they follow to be responsive to their requests across all channels.
Your best bet? Assign an employee to monitor your Facebook messages and respond to service requests as they arise. In addition to expecting to get service wherever they request it, Facebook users also expect speedy responses.
Using advertising in your Facebook marketing is quite affordable and if you do it right, it can be a great way to attract more followers, build your list, or increase your sales.
Let’s talk about what ‘doing it right’ means. You’ll need to:
While you’re testing content, you may want to start with a small budget until you’ve optimized your ad. Then, you can increase your spending to get the results you want.
The key to engaging your followers on Facebook is posting useful content. Here are some suggestions:
Keep in mind that you should share a mix of original and curated content. With curated content, make sure to offer your own take on it – and only share content that is relevant to your brand and followers.
It can take up your valuable time if you need to monitor Facebook messages around the clock. The best way to take the stress out of the situation is to use a chatbot to send automated responses to people who message you.
Building a chatbot for Facebook Messenger is easy and affordable. If all you’re looking for is a series of automated responses, you can use a tool such as Chatfuel or MobileMonkey to quickly create a chatbot that meets your needs and provides customers with the immediate responses they expect.
It would be great if every potential customer who visited your website filled out your lead form the first time they interacted with your brand. Unfortunately, that’s not the way it works!
The solution is to use the retargeting option as part of your Facebook marketing plan, to reconnect with people who stopped short of completing your opt-in form, downloading your lead magnet, or making a purchase. Retargeting can help you to reconnect with those people, educate them about your brand, and get them to take the next step. All you need to do is install a Facebook retargeting pixel on your site.
The bottom line is that Facebook marketing is one of the easiest and most affordable ways to meet your marketing and growth goals. Use the information here to optimize your page, engage with your target audience, and take your business to the next level.
If you’d like some expert help taking that next step with Facebook marketing, we are here for you, and this is what we do best – reach out for a discovery call today!
Ian Cantle is the President and Marketing Strategist at Outsourced Marketing. His 20+ years in marketing and communications in a variety of industries have provided him with a unique perspective on what works and what doesn't in marketing. Ian founded Outsourced Marketing to fill a gap in the marketplace between businesses and sound marketing strategies and marketing systems. His goal is to take the mystery out of marketing and show business owners how a systematic approach to their marketing can provide exceptional results while easing the burden on them. Ian has also co-authored the book that provides local businesses with an unfair competitive advantage, available on Amazon. Want to discover the Outsourced Marketing difference? Book a free discovery call or call us at 905-251-8178.